What is C4C Technical?
SAP C4C Technical is SAP Cloud for client is that the new client-Centric Enterprise Cloud answer designed and free by SAP for the Customer Engagement and Relationship Management.
What Is Sap C4c Solution? Justify Key Objectives?
SAP Cloud for client C4C could be a cloud answer to with efficiency manage client sales, client service and promoting activities and is one in every of key SAP answer to manage client relationship.
Following are the key objectives of SAP Cloud for client C4C:
Relationships
Collaboration
Insight
Business Processes
What are The Individual merchandise come back underneath Sap Cloud For Customer?
SAP Cloud for Sales
SAP Cloud for promoting
SAP Cloud for Social Engagement
In what number Languages Sap Cloud For client answer Is Available?
SAP Cloud for client C4C answer is obtainable from Gregorian calendar month twenty, 2011.
SAP Cloud for client C4C is obtainable in nineteen languages as on might 2015.
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Might You Name Few Connectors which will Be Used For Sap Cloud For client Integration With Sap Ecc?
SAP C4C connectors are out there for widespread middleware like within the marketplace for integration- dingle Boomi for cloud integration, Informatica, MuleSoft for application integration etc.
What are The Key blessings Of mistreatment Sap Cloud For client answer As Compared To On-premise Solution?
One of the key good thing about mistreatment SAP Cloud for client is its Operation expenditure price and operation maintenance.
You can take licenses as per your demand and it will be exaggerated on demand
SAP C4C answer is managed by merchandiser and every one operational price and maintenance is merchandiser responsibility.
SAP C4C answer permits you to manage client desires from anyplace and with seven layer security from cloud service suppliers.
You can access all client info regardless wherever they’re keep or out there.
SAP Cloud for client relies on cloud and use secure and quick communication mistreatment internet, mobile and supporting mobile platforms iOS, robot and Windows devices, in each on-line and offline mode.
What are totally different Personalization that you just will Perform underneath My Settings?
Regional Settings:
User will individualize date formats, totally different mathematical notation, totally different geographical zone, totally different time format, totally different languages as per demand.
Onscreen facilitate:
User will choose Country and this enables country specific assistance will activate and this facilitate content are often seen in facilitate centre. These are addition country specific facilitate that user will read, if he finds any problems.
Accessibility:
In this tab user will tick on support screen browsers that permits user to read the interface (UI) text and mouse over text with screen readers.
What’s Adaptation In C4c?
It consists of Customization that’s done by C4C directors in Silver light UI screen. Associate in Nursing Administrator will limit user to individualize his/her screen and to try and do personalization for all the user etc. This step is termed Adaptation.
What’s commonplace Reports, Custom Reports And Interactive Reports In C4c Reporting?
SAP Cloud for client C4C supports below sorts of reporting:
Standard reports:
These are commonplace reports that are supplied with C4C resolution.
Custom reports:
This includes custom reports in C4C that ar created as per business demand.
Interactive Dashboards:
These are user interactive dashboards that are created one by one.
However does one produce Custom Reports In C4c?
In SAP C4C, you’ll be able to conjointly produce custom reports supported custom fields in your resolution and these custom fields are often additional to knowledge sources or reports.
You can be a part of or mix heterogeneous knowledge sources that are created in C4C setting or those who are delivered with the answer, moreover as produce custom calculated measures and comparison metrics.
What’s A Key Figure In Sap C4c Reporting?
Key figures are outlined as key performance indicators within the report. you’ll be able to conjointly refine the info showing in key figures by fitting restricted or calculated key figures.
You can outline a restricted key figure as key figure restricted to a nominative characteristic worth and is commonly created for comparison metrics.
In C4C news, a calculated key figure is outlined because the key figure that contains some calculation rules or formulas. A calculated key figure is often created from Associate in Nursing existing key figures within the chosen knowledge supply.
What are Characteristics In C4c Reporting?
These are assigned to restrict key figures and to feature extra behaviour you’ll be able to outline properties of the characteristics.
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What’s the employment Of Report Views?
When you assign a report back to work centre you’ll be able to produce views that seem in user report list. A read are often created by selecting key figures and characteristics for columns and rows during a table, then choosing a chart kind to best represent that knowledge.
When you produce a read you’ll be able to conjointly outline conditions and exceptions for key figures that alter however your knowledge is conferred supported rules and thresholds.
Once commonplace knowledge Sources aren’t ready to fulfill news needs, What are you able to Do to satisfy Business Requirement?
When commonplace knowledge sources aren’t ready to fulfil news needs, you’ll be able to produce custom knowledge sources in C4C cloud setting.
There are 2 strategies to make custom knowledge supply:
Combined knowledge supply
Joined knowledge supply
Once commonplace knowledge Sources aren’t ready to Fulfill news needs, What are you able to Do to satisfy Business Requirement?
When commonplace knowledge sources aren’t ready to fulfill news needs, you’ll be able to produce custom knowledge sources in C4C cloud setting.
There are two strategies to make custom knowledge supply :
Combined knowledge supply
Joined knowledge supply
What Is distinction Between Combined And Joined information Source?
Combined information Sources solely merge information from completely different information sources and it doesn’t check on faith for any matches between the information Sources.
Joined information Sources permits you to merge {the information the info the information} between 2 or a lot of data sources and merging results the matching of knowledge.
What’s Service Level?
In SAP Cloud for client, service level defines the time once a price ticket for a client should be responded and completed. Service levels facilitate organizations to outline performance objectives for handling client messages and victimisation these you’ll be able to live the performance and also the quality of your client service.
Wherever does one outline Service Levels?
To outline Service Levels, visit Administrator >Service and Social
What square measure the various choices whereas process a brand new Service Level?
You must offer a Service Level Name, and a Service Level ID. you’ll be able to additionally offer AN facultative service level Description.
If latency For A price ticket Is owed, however you’ll be able to tack System To Send responsive to Service Agent?
Alter once Over Due :
You can choose this selection, it suggests that if latency for a price ticket is owed, system can send responsive to service agent. choose the desired milestones.
To maintain latency for all milestone, visit Details for milestone > Add Row.
What does one perceive By Service Categories?
Service classes permit you to make and organize service classes and incident classes inside service class catalos. These classes square measure used throughout the system to capture consistent data, to permit for coverage and benchmarking, and determinative service level assignments.
Wherever does one Maintain Service class In C4c Work Centres?
Service classes permit you to make and organize service classes and incident classes inside service class catalos.
To maintain Service class, visit Administration >Service and Social > Service classes
However does one Perform User Management In C4c Environment?
In SAP Cloud for client, user management deals with maintain worker records in system and creation of users and business roles. As per business roles, you’ll be able to assign completely different access rights and information restrictions to the users.
Wherever does one produce AN worker In C4c Environment?
Open Silver light UI, visit Administrator > click on staff tab
What’s the employment Of Business Roles In C4c?
You can produce business roles and assign them to figure centres to perform their job functions. to assist standardize system access, business roles are often created and modify you to predefine access rights within the type of a guide, in order that you’ll be able to assign them to multiple business users, World Health Organization perform similar business tasks.