What is Service Now?
ServiceNow is a cloud based ITSM tool.It provides a single system of record for IT services, operations, and business management by automating IT service applications and processes. All aspects of IT Services can potentially live in the ServiceNow ecosystem of modules, and thus, it gives us a complete view of services and resources. This allows for broad control of how to best allocate resources and design the process flow of those services.
What is full form of CMDB?
Configuration Management Database
What do you mean by term “Application” in Servicenow?
Application is a group of modules which provides its related information.For example change application provides the information related to change process. It consist of modules like create change ticket,view change tickets etc.
How to enable or disable an application ?
Navigate to “Application Menus” module under system definition application.Open the respective application that require to be enable or disable.Set active as true to enable it or set active to false to disable it
What is CMDB Baseline?
CMDB baselines helps to understand and control the changes that have been made to a configuration item(CI) after its Baseline has been created. Baseline is the snapshot of a CI
What is a record producer
A record producer is a type of a catalog item that allows users to create task-based records from the service catalog.For example you can create a change record or problem record using record producer. Record producers provides an alternative way to create records through service catalog
What is ACL?
An ACL is access control list that defines what data a user can access and how they can access it in service now.
What is a view ?
View defines the arrangement of fields on a form or a list. For one single form we can define multiple views according to the user preferences or requirement.
Which is the Parent table for incident,change and problem ?
Task table
What roles are used by Knowledge management?
- knowledge
- knowledge_admin
- admin
What is the difference between UI policy and data policy?
UI policy acts when a record is inserted or updated through Servicenow forms while data policy acts when a record is inserted or updated through any means.
Name the different types of search in Servicenow?
The different types of searches in ServiceNow are Lists, Global text search, Knowledge base, Navigation filter and Search screens
What is dictionary override?
Dictionary Overrides provides the capability to override several properties of a field in extended table.For example change table is extended from task table.There is a field named status in task table and set as read-only.When we use this field in change form it will show be a read only.We can set this to non-read only by using the dictionary override.Similarly there are other properties that can be set for the fields in extended table.
What is an UI policy?
UI policies are alternative to client scripts.It can be used to set a field as mandatory, read only and visible on a form. You can also use UI policy for dynamically changing a field on a form.
What is a data policy?
Data policy checks the mandatory and read-only of a field whenever a record is inserted or updated through a web-service or import set.For example: If a mandatory field in the incoming record (from import set or web-service) is empty then the data policy will not allow to insert that record into the table.
What do you mean by coalesce?
Coalesce is a property of a field that we use in transform map field mapping.When we set the coalesce as true for a field mapping it signifies that this field will work as unique key.If a field match is found with the coalesce field, then existing record will be updated with the imported information in target table else a new record will be inserted into the target table
What is difference between UI policy and data policy?
UI policy acts when a record is inserted or updated through a servicenow UI i.e servicenow forms while data policy acts whenever a record is inserted or updated into database through any means.
How can you cancel a form submission through client script?
In the onSubmit function return false. function onSubmit() { return false; }
What is a client script?
Client script sits on the client side(the browser) and run there only.types of client script are OnLoad() OnSubmit() OnChange() OncellEdit)
What is a business rule?
Business rule is server side scripting that executes whenever a record is inserted, updated, deleted, displayed or queried.The key thing to keep in mind while creating a business rule is that when and on what action it has to execute. You can run the business rule ‘on display’, ‘on before’ or ‘on after’ of an action (insert,delete,update) is performed.
Can you call a business rule through a client script?
Yes you can call a business rule through a client script by using glideajax
What is a gliderecord?
Gliderecord is a java class that is used for database operations instead of writing SQL queries.
What do you mean by Foreign record insert?
A foreign record insert occurs when an import makes a change to a table that is not the target table for that import. This happens when updating a reference field on a table.
What do you mean by Metrics in ServiceNow?
Metrics record and measure the workflow of individual records. With metrics, customers can arm their process by providing tangible figures to measure, for example, how long it takes before a ticket is reassigned or changes state.
How may types of search is available in ServiceNow ?
Use any of the following searches to find information in ServiceNow:
Lists: find records in a list;
Global text search: find records in multiple tables from a single search field.
Knowledge base: find knowledge articles.
Navigation filter: filter the items in the application navigator.
Search screens: use a form like interface to search for records in a table. Administrators can create these custom modules.