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Microsoft Dynamics CRM Training

Learners: 70   |   Duration: 30 Hrs   |   Reviews 5 ( 4.0 )

Microsoft Dynamics CRM (Online Training)is a client relationship administration programming bundle created by Microsoft concentrated on improving the client relationship for any association

24 / 7 Support
Work Support
Expert & Certified Trainers

Self-Paced Learning

  • Any time Access to high quality pre-recorded Self faced training videos
  • Learning Management System (LMS) Access
  • Access to self based training materials Developed by Experts

Online Instructor LEAD

  • Online Training by Certified Industry Experts with live session
  • 24X7 Online Assessment and Support
  • Cloud Lab & LMS Access
  • Fast-track / Regular / Weekend Batches

Corporate Solutions

  • Self-Placed E-Learning and / Or Online Instructor Lead
  • Learning Management System access
  • Enhanced reporting for individuals & teams
  • 24X7 Online Assessment and Support

Microsoft Dynamics CRM is a client relationship administration programming bundle created by Microsoft concentrated on improving the client relationship for any association. Out of the container, the item concentrates primarily on Sales, Marketing, and Customer Service divisions, however Microsoft has been showcasing Dynamics CRM as a XRM stage and has been urging accomplices to utilize its restrictive (.NET based) structure to alter it. Lately, it has likewise developed as an Analytics stage driven by CRM.

 What you will learn in Microsoft Dynamics CRM Training?

  • Navigating and Working with Microsoft Dynamics CRM
  • How to make customized sees in CRM
  • Main functionalities of Dynamics CRM components
  • How to investigate and find data
  • Create and oversee CRM exercises and records
  • Using CRM cases to track client benefit issues

Who should take Microsoft Dynamics CRM Training?

This course is best suited for

  • Customer Relationship Management (CRM) Consultant
  • Software Consultant
  • Information Technology (IT) Consultant
  • Data Analyst
  • Senior Technical Consultant

Why should you go for Microsoft Dynamics CRM Course?

Microsoft Dynamics CRM is a CRM- customer relationship management software that allows businesses to advertise wiser, offer properly and successfully, and safely anywhere. Having a CRM program, from consumer records to sales prospects to client prospects and account activity while in the cloud, plus interactions regarding portable revenue come right into straightforward view for quick and relationship decision-making. Store and control information and statistics for your big picture in your business from several sides. Or drill-down in to the CRM system’s methods and capabilities designed for company, income, marketing, and interpersonal intelligence.

Salary as per Market

The average salary for Microsoft Dynamics CRM is $65,166 PA.

Dynamics product Stack

History of Microsoft Dynamics CRM
Editions in Microsoft Dynamics CRM
Deployment types & Licensing Options
Comparison with other CRM’s in the Market
XRM Framework
Out of Box Features (OOB Concepts)
Sales Module

Lead Management

Opportunity Management
Product Management
Quotes, Orders and Invoices
Goal Management
Marketing Module

Marketing Lists

Sales Literature
Quick Campaigns
Service Module


Service Calendar
Case Management
Knowledge Base
Activity Feeds

Working with Dash Boards

Working with Reports

Process Driven UI

Accessing CRM from Outlook

Introduction to Social Listening

Administration, Settings Configuration

Administration & Security

Creating and managing Business Units, Users and Teams

Privileges, Access Levels and Security Roles
Positions & Hierarchies
Creating and managing Security Roles
Auto Numbering, Languages
System Settings
Settings & Configuration

Business Management

Sites, Sales Territories, Facilities and Resource Groups
Working with Multi Currency
System Queues and Custom Queues
Services and Business Closures
Fiscal Year Settings
Data Management

Duplication Detection Settings, Rules and Jobs

Bulk Record Deletion
Data Maps and Imports
Product Catalog

Understanding the Product Catalog

Unit Groups
Adding Products
Creating Price Lists
Creating Discount Lists
Workflows & Real Time Workflows

Business Process Flows

Business Rules


Microsoft CRM Technical 2013/2015

Basic and Advanced Customizations in MS Dynamics CRM

MS CRM Entity Model

Customization Concepts – Entity Types and Attributes
Filtered Views
Creating Custom Entities and Attributes
Entity Customization

Form Customizations

UI Customization Capabilities
Form Customization – Working with Tabs, Sections, Fields and Iframes
Introduction to Application Event Programming
Using Form and Field Events
Mobile Forms
Relationships, Views and Advanced Views

Types of Relationships

Relationship Behaviors
Creating Entity Relationships
Entity Mapping
Views and Advanced Views

Public, Personal and System Views

View Customizations – Common Tasks
Advanced Views Customizations
Form Scripting

Client side scripting using Java Script

Working with Iframes
Working with Web Resources

Report Wizard, Exporting Reports

Working with Dash Boards

Extending MS Dynamics CRM

Processes (Workflows & Dialogs)

Overview of Workflow
Creating Workflows steps through Workflow Designer
Overview of Dialogs
Creating Dialog Pages, Prompt and Response
Working with Input Parameters in Dialogs
Ribbon Customizations

Creating & Hiding Ribbon Elements

Enabling & Disabling Ribbon Elements
Introduction to Solutions

Managed & Unmanaged Solutions

Importing & Exporting Solutions

The Event Execution Pipeline

Developing Plugins
Plugin Registration Tool
Deploying Plugins
Debugging Plugins
Custom Workflows

Developing Custom Workflow Activities

Deploying Custom Workflow Activities
Debugging Custom Workflow Activities
Microsoft CRM – Outlook Integration


Email Configuration
Email Tracking in CRM
Microsoft CRM – SharePoint Integration


List Component
Server-Side Sync
Document uploading from CRM to SharePoint

Our trainers are Highly experienced in implementing real-time solutions on different Scenarios and Expert in their professionals.

We record each LIVE class session you undergo through this training and we will share the recordings of each session/class.

Trainer will Provide Detailed installation of required software through LMS to the students we support by providing Training and practical in real time experience with all utilities required for completely understanding of this Training.

Yes, there are some group discount are available only if group contain more than 2 Or more participates.

Yes. All the training sessions will be a LIVE Online Streaming using either through GoToMeeting or WebEx You will be shared with live meeting access while Session Starts

We provide Training in a Real Time Projects Oriented

Yes we will Schedule a Demo Session as per the student convenient by sharing LIVE Online Streaming access either through GoToMeeting or WebEx.

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If you are enrolled in classes and you have paid fees, but want to cancel the registration for certain reason, it can be done within 48 hours of initial registration. Please make a note that refunds will be processed within 15 days of prior request

As we are one of the Best Online Training Provider we have customer throughout the world wide specially from UK, USA, UAE, Australia, Qatar, Singapore, New Zealand, India, Malaysia, Dubai, Doha, Melbourne, Brisbane, Perth, Wellington, Auckland Middle East Countries and other parts of the world

We are also located in USA Offering Online Training in Cities like New York, New jersey, Dallas, Seattle, Baltimore, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Raleigh, Nashville, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Houston, Minneapolis, Los Angeles, San Francisco, San Jose, San Diego, Washington DC, Chicago, Philadelphia, St. Louis, Edison, Jacksonville, Towson, Salt Lake City, Davidson, Murfreesboro, Atlanta, Alexandria, Sunnyvale, Santa Clara, Carlsbad, San Marcos, Franklin, Tacoma, California, Bellevue, Austin, Charlotte, Garland, Raleigh-Cary, Boston, Orlando, Fort Lauderdale, Miami, Gilbert.

In India we have customer from Bangalore, Mysore, Hyderabad (Ameerpet), Visage, Chennai, Kolkata, Pune, Mumbai, Delhi, Jaipur, Ahmadabad, Kerala etc…

You can clarify your queries by dialing +91 - 82 9696 0414, +1 (646) 586 - 2969 Or you can send a mail to info@gologica.com. We are ready to clear your enquiries at any time

At the end of the course, you will receive a course completion certificate stating that you have successfully completed GoLogica training in Microsoft Dynamics CRM technology.

You will get certified in Microsoft Dynamics CRM by clearing the online examination with a minimum score of 70%.

To help you prepare for a certification exam, we will provide you a simulation exam a practice exam.


Add Your Review



Aman Hashmi

When i was held in a comparable post in my association for over 3 years, Microsoft DCRM has transformed into my wandering stone and I have hoisted to higher occupations in my association.

Nisha BK

A little change is required, I found general satisfaction.

Matthew Perry

Uncommonly not too bad course to take up. Imagined that it was definitely not hard to complete as the step by step accounts and materials were more direct.

Sumukha Gowda

Completed my second affirmation from gologica, each time is a prevalent issue and have learnt an extensive measure. Thankful to you.

Geetha kumari

They didn’t give me an opening for work even consequent to completing the course I m disappointed.

Upcoming Demo’s

February, 2019
February, 2019
February, 2019
February, 2019

Course Duration - 30 Hrs

Hours - 1hr/day

Training Mode - Online

Course Duration - 8 Weekends

Hours - 2hr/Day

Training Mode - Online

Course Duration - 15 Days

Hours - 2hr/Day

Training Mode - Online