Introduction:
Since its release in 2001, BMC Remedy has been a go-to solution for help desks and IT service management. The latest version, BMC Remedy 9, offers even more features and capabilities, making it an essential tool for any organization looking to manage its knowledge base effectively. In this blog post, we’ll take a closer look at some of the critical features of BMC Remedy 9 that make it such a powerful Knowledge Management tool. Stay tuned for future posts that will delve into specific aspects of BMC Remedy 9’s Knowledge Management functionality!
What is meant by BMC Remedy 9.1?
The term “BMC Remedy 9.1” refers to the version of BMC Remedy software released in September 2009. This version included significant enhancements and new features, making it a major release. Some of the key new features in BMC Remedy 9.1 include a redesigned user interface, improved workflow capabilities, and enhanced reporting and analytics. BMC Remedy 9.1 also marked the introduction of the BMC Remedy Action Request System (ARS) platform, a key component of the BMC Remedy IT Service Management Suite (ITSMS).
BMC Remedy 9.1 was a major release that included significant enhancements and new features. Some of the key new features in BMC Remedy 9.1 include a redesigned user interface, improved workflow capabilities, and enhanced reporting and analytics. BMC Remedy 9.1 also marked the introduction of the BMC Remedy Action Request System (ARS) platform, a key component of the BMC Remedy ITSM Suite. The redesigned user interface made it easier to use BMC remedy, and the inclusion of the ARS platform made it a more powerful tool for managing IT services. In addition, the enhanced reporting and analytics capabilities gave users better visibility into the performance of their BMC Remedy deployments. Overall, BMC Remedy 9.1 was a significant upgrade that benefited users.
Knowledge Management in BMC Remedy 9
BMC Remedy 9 includes a knowledge management feature that helps you create, manage, and publish content. This feature allows you to:
-Create and manage articles
-Publish articles to the BMC Remedy 9 knowledge base
-Search for articles in the BMC Remedy 9 knowledge base
-View published articles in the BMC Remedy 9 knowledge base
Creating and Managing Articles: You can create articles in BMC Remedy 9 using the Article Designer. The Article Designer is a WYSIWYG editor that allows you to format your article content easily. Once you have created an article, you can manage it by editing the article properties or deleting the article.
Publishing Articles to the BMC Remedy 9 Knowledge Base: Once you have created an article, you can publish it to the BMC Remedy 9 knowledge base. When you publish an article, it is automatically assigned a unique ID and made available to users who access the knowledge base.
Searching for Articles in the BMC Remedy 9 Knowledge Base: The BMC Remedy 9 knowledge base includes a search feature to find articles that match your search criteria quickly. You can search for articles by keyword, author, or date.
Viewing Published Articles in the BMC Remedy 9 Knowledge Base: Once an article has been published to the BMC Remedy 9 knowledge base, users who have access to the knowledge base can view the article. Users can also rate the article and leave comments.
What are the Benefits of BMC Remedy 9?
BMC Remedy 9 is a powerful and comprehensive enterprise IT management platform that enables organizations to manage their entire IT infrastructure from a single console. It provides a unified view of all IT resources, including servers, storage, networks, applications, and services. BMC Remedy 9 also offers advanced features such as role-based access control, auditing, reporting, and integration with third-party tools.
Some of the key benefits of using BMC Remedy 9 include:
1. Improved visibility and control over your IT infrastructure
2. Reduced operational costs
3. Increased efficiency and productivity
4. Better service quality and customer satisfaction
5. Improved business continuity and disaster recovery preparedness
6. Enhanced security and compliance posture
7. Flexibility and scalability to support future growth.
Organizations looking to improve their IT management capabilities should consider BMC Remedy 9, a platform that can deliver significant business benefits.
What are the features of BMC Remedy 9?
BMC Remedy 9 is a powerful enterprise service management platform that offers many features and benefits. Its key features include:
– A unified interface for managing all aspects of your business
– Comprehensive service catalogs
– Service level management
– Automated workflows
– Built-in Business Intelligence (BI) and reporting capabilities
– Mobile access and notifications
– Flexible deployment options
These features allow organizations to manage their business processes in a single, integrated system. This results in increased efficiency and productivity and improved customer satisfaction levels. Additionally, BMC Remedy 9’s mobile access and notifications feature to ensure that employees can stay up-to-date with the latest information regardless of their location.
BMC Remedy 9’s flexible deployment options make it easy to implement the system. Its comprehensive service catalogs and automated workflows provide a complete view of all IT services, making it easy to identify and resolve issues quickly. Additionally, its built-in Business Intelligence (BI) and reporting capabilities allow organizations to track progress and spot trends over time.
Overall, BMC Remedy 9 is a powerful enterprise service management platform with many features and benefits. Its key features include a unified interface for managing all aspects of your business, comprehensive service catalogs, service level management, automated workflows, built-in Business Intelligence (BI) and reporting capabilities, mobile access and notifications, and flexible deployment options. These features make BMC Remedy 9 an ideal choice for organizations looking to improve their service management processes.
Conclusion:
BMC Remedy 9 is a comprehensive knowledge management solution that enables you to capture, manage, and reuse your organization’s technical expertise. The intuitive interface and powerful search capabilities make it easy to find the information you need when you need it. With BMC Remedy 9, you can be confident that your organization’s valuable knowledge is safe and accessible when you need it. Have you tried BMC Remedy 9? What are your thoughts on this powerful knowledge management solution?
Author Bio:
Anji Velagana loves pursuing excellence through writing. He currently writes for Gologica.com, a global leader in providing the best online training to individuals who wish to take training on different abilities. He has experience of 5 years in the field of content writing. Contact him via LinkedIn.