BMC Remedy is a ITSM solution that provides useful features which is maintained such as an asset management tool that allows to discover and track all the IT assets within the environments. There is mobility and collaboration functionality among technicians, analysts, management, etc., and has an operation of on-premises or cloud delivery options. A virtual agent with a chat interface that also offers informative articles and other educational materials. BMC Remedy is a powerful and amazing tool that is used by the whole organization. It is one of those critical applications on which operations run. Each and every activity is tracked and managed by the Remedy tool. IT and Non-IT operations are carried out by this tool. It is widely used software across the IT Industry. BMC Remedy Smart Reporting connects to your data through a Source Connection which is set up by an Administrator. From here, Advanced Users design and create Views which are meta-data layers used to specify relationships in the database and field availability.
Type of Forms Available In Remedy
- Regular Form: Stores data in the Database
- Display only Form: Meant for display Purposes
- Join Form: To join two regular forms and to show the information. Doesn’t store any data
- View Form: To access non Remedy tables residing in the same server.
- Vendor Form: To interact with an external database.
What is the Remedy tool used for?
BMC Remedy ITSM is a service management tool that automates the ITIL process in the modern era. They support various forms of service tickets by which users can create requests that flow to other systems within an organization. Currently, RiskSense supports creating tickets in the form of Incidents.
Remedy tool is used for incident management and there are several categories bound with SLAs Service level agreement which ensures the closures. It is also used for change management across the organization for different environments which makes sure all the processes are followed.
Features of BMC Remedy
The main features of BMC Remedy are:
- Service Request Management
- Asset and Service Level Management
- Problem Management
- Knowledge Management
- Configuration Management
- Incident Management
- Smart Reporting
- MyIT Self Service
- Virtual Chat
- Custom Applications
- Release Management
- Developer Studio
- Platform Administration
BMC Remedy integrated with Application Lifecycle Management Tools
Integrating BMC Remedy with Application Lifecycle Management tools in the value stream reduces collaboration barriers between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. All tickets for incidents, change requests, or problems from BMC Remedy automatically synchronize to the ALM tool and all the artifacts and data associated with the tickets synchronize back to the RM tool.
BMC Remedy integrated with Requirements Management Tools
Integrating BMC Remedy with RM tools in the value stream reduces collaboration issues between development and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. The teams can communicate in real-time. All tickets for incidents, change requests or problems from BMC Remedy automatically synchronize to the RM tool and all the artifacts and data associated with the tickets synchronize back to the RM tool, eliminating communication gaps.
BMC Remedy integrated with ITSM & CRM Tools
Integrating BMC Remedy with ITSM & CRM tools in the value stream reduces collaboration issues between support and sales teams. It helps in keeping customer priorities clearer, makes communication with the customers seamless, and reduces the customer’s issue resolution time. All tickets from BMC Remedy automatically synchronize to the ITSM or CRM tool and all the artifacts and data associated with the tickets synchronize back to the ITSM or CRM tool. Customer priorities, value, and other details available in the sales tool are also visible in the customer account in BMC Remedy.
BMC Remedy integrated with Product Lifecycle Management Tools
Integrating BMC Remedy with any PLM tool in the value stream diminishes collaboration barriers between backend, product development, and customer service teams that otherwise lead to quality issues, delivery delays, and financial loss. All tickets for incidents, change requests, and problems from BMC Remedy automatically synchronize to the PLM tool and all the documentation, reports, and plans associated with the tickets synchronize back to BMC Remedy.
Pros and Cons of using BMC Remedy
The following are the pros:
- Remedy tool is used for incident management and there are several categories bound with SLAs Service level agreement which ensures the closures.
- It is also used for change management across the organization for different environments which make sure all the processes are followed.
- It has a knowledge article section where KBs are generated for known issues which are handy for Business as usual.
A few Cons mentioned are:
- Sometimes it is hard to mention details when several other activities are happening and we need to refresh the page as by that time we lost the data we entered.
- It could use a light version like Angular JS or React JS so the server load gets reduced.
- There is no chat facility provided, if it is possible, It reckons that it will better facilitate the incident management.
Conclusion
GoLogica conducts BMC Remedy Training will help you to acquire the skills required to develop and manage the applications in the BMC Remedy AR system. It offers an in-depth understanding of the concepts of BMC Remedy Architecture, Remedy forms, and workflow actions.BMC Remedy is an evergreen technology having a lot of job opportunities around the world. The BMC Remedy certified professionals are offered exciting salaries as more companies are adopting this technology in their deployments. With GoLogica’s training, you’ll gain complete knowledge of the BMC Remedy architecture, BMC Remedy Developer Studio, advanced forms, workflow, etc., and will also be in a position to implement this knowledge in real-world. Happy Learning!!
Author Bio
Kavya Sathvik, A content strategist at Gologica. She has 2 years of experience in content writing. Passionate about writing technical content and also creating effective content strategy for a brand or blogs. Contact her: Linkedin