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Customer Service Training

Learners: 3   |   Duration: 1hr   |   Reviews 0 ( 0 )

This Online Training in GoLogica will give your group flexible, client mind aptitudes to empower them to convey perfection in any customer confronting part. Our preparation style concentrates on building certainty through viable learning.


24 / 7 Support
Work Support
Expert & Certified Trainers

Self-Paced Learning

  • Any time Access to high quality pre-recorded Self faced training videos
  • Learning Management System (LMS) Access
  • Access to self based training materials Developed by Experts

Online Instructor LEAD

  • Online Training by Certified Industry Experts with live session
  • 24X7 Online Assessment and Support
  • Cloud Lab & LMS Access
  • Fast-track / Regular / Weekend Batches

Corporate Solutions

  • Self-Placed E-Learning and / Or Online Instructor Lead
  • Learning Management System access
  • Enhanced reporting for individuals & teams
  • 24X7 Online Assessment and Support

This course in GoLogica will give your group flexible, client mind aptitudes to empower them to convey perfection in any customer confronting part. Our preparation style concentrates on building certainty through viable learning. This is an intelligent workshop, covering an extensive variety of client mind abilities including correspondence, understanding clients, building reliability and taking care of troublesome circumstances professionally.

What you will learn in Customer Service Training?

  • The Role of a Customer Care Professional
  • The significance of client benefit in any association
  • The part and obligations of a client mind delegate
  • Conveying Customer Service Excellence
  • The advantages of making a positive, proficient picture
  • Making versatile client mind abilities
  • Understanding Your Customers
  • Survey the circumstance from your client’s point of view: their necessities and inspiration
  • Overseeing desires
  • Relational abilities
  • The basic client mind relational abilities:
  • Tuning in
  • Clarifying
  • Addressing
  • Checking
  • The significance of lucidity and an expert tone
  • Dealing with Difficult Situation

Who should take Customer Service Training?

This course is expected for people who need to comprehend their correspondence style and utilize that to enhance their relational abilities, regardless of whether it’s at the relational, gathering, intra-gathering, or authoritative level

Why should you go for Customer Service Training?

Representatives who are legitimately prepared and show proficient client benefit aptitudes, can enhance consumer loyalty and faithfulness. This enables the business to hold clients and enhance benefits. It costs less to hold steadfast clients than to secure new ones. Moreover, fulfilled clients are more open to extra deals messages and are probably going to allude others to that business.Good listening aptitudes and addressing procedures can abbreviate the connection time with clients. This enables an association to serve more clients in less time, potentially with less staff. Nonetheless, purchasers are canny and don’t have any desire to feel surged, when they have questions. So be proactive and ensure each purchaser feels they are being heard and not simply "tuned in" to.Being ready to obviously clarify the following stage in a procedure and affirming that the client is fulfilled, will diminish the quantity of callbacks and return clients. Enhancing "first contact" determination is one of the essential drivers of client satisfaction.Training all representatives utilizing predictable client benefit abilities, enables them to have a typical procedure and dialect while helping clients. This enables the business to mark their connection of incredible support of the client, which increases the value of the business.Investing in worker preparing gives representatives a sentiment esteem and enhances confidence. What’s more, when representatives feel esteemed, they esteem their clients. This could be a consequence of viable client benefit aptitudes preparing, which benefits the representative, as well as will improve the associations with the clients. These vital components can expand representative dedication, lessen worker turnover, and lower efficiency costs

Prerequisites

No Prerequisites


Salary as per Market

The average pay for a Customer Service Representative is $34,560 PA.

Understanding Customer Service

  • Describe Customer Service
  • Identify Customer Expectations
  • Commit Yourself to Providing Excellent Customer Service

Focusing on the Customer

  • Create a Positive First Impression
  • Identify and Help Meet the Customer’s Needs
  • Create a Positive Last Impression

Handling Complaints

  • Make it Easy for Customers to Complain
  • Resolve the Problem
  • Cope with Upset and Difficult Customers

Delivering Excellent Customer Service on the Telephone

  • Answer the Telephone
  • Project a Positive Image Using Your Voice
  • Transfer Calls
  • Take Meaningful Messages

Coping With Stress

  • Describe Stress
  • Take Preventive Measures
  • Overcome Stress

Our trainers are Highly experienced in implementing real-time solutions on different Scenarios and Expert in their professionals.

We record each LIVE class session you undergo through this training and we will share the recordings of each session/class.

Trainer will Provide Detailed installation of required software through LMS to the students we support by providing Training and practical in real time experience with all utilities required for completely understanding of this Training.

Yes, there are some group discount are available only if group contain more than 2 Or more participates.

Yes. All the training sessions will be a LIVE Online Streaming using either through GoToMeeting or WebEx You will be shared with live meeting access while Session Starts

We provide Training in a Real Time Projects Oriented

Yes we will Schedule a Demo Session as per the student convenient by sharing LIVE Online Streaming access either through GoToMeeting or WebEx.

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If you are enrolled in classes and you have paid fees, but want to cancel the registration for certain reason, it can be done within 48 hours of initial registration. Please make a note that refunds will be processed within 15 days of prior request

As we are one of the Best Online Training Provider we have customer throughout the world wide specially from UK, USA, UAE, Australia, Qatar, Singapore, New Zealand, India, Malaysia, Dubai, Doha, Melbourne, Brisbane, Perth, Wellington, Auckland Middle East Countries and other parts of the world

We are also located in USA Offering Online Training in Cities like New York, New jersey, Dallas, Seattle, Baltimore, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Raleigh, Nashville, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Houston, Minneapolis, Los Angeles, San Francisco, San Jose, San Diego, Washington DC, Chicago, Philadelphia, St. Louis, Edison, Jacksonville, Towson, Salt Lake City, Davidson, Murfreesboro, Atlanta, Alexandria, Sunnyvale, Santa Clara, Carlsbad, San Marcos, Franklin, Tacoma, California, Bellevue, Austin, Charlotte, Garland, Raleigh-Cary, Boston, Orlando, Fort Lauderdale, Miami, Gilbert.

In India we have customer from Bangalore, Mysore, Hyderabad (Ameerpet), Visage, Chennai, Kolkata, Pune, Mumbai, Delhi, Jaipur, Ahmadabad, Kerala etc…

You can clarify your queries by dialing +91 - 82 9696 0414, +1 (646) 586 - 2969 Or you can send a mail to info@gologica.com. We are ready to clear your enquiries at any time

At the end of this course, you will receive a course completion certificate which certifies that you have successfully completed GoLogica training in Customer Service Skill.

You will get certified in Customer Service by clearing the online examination with a minimum score of 70%.

To help you prepare for a certification exam, we shall provide you a simulation exam and a practice exam.

 

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Upcoming Demo’s

17
Sunday
February, 2019
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Monday
February, 2019
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February, 2019
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Wednesday
February, 2019

Course Duration - 1 hrs

Hours - 1hr/day

Training Mode - Online

Course Duration - 1

Hours - 2hr/Day

Training Mode - Online

Course Duration - 1

Hours - 2hr/Day

Training Mode - Online