ITIL Intermediate OSA Training

GoLogica is offering an instructor-led ITIL Intermediate OSA training. ITIL Intermediate OSA course aims at teaching you IT service management skills. The course is designed by experts who are well versed in this domain. By the end of the course, you should be able to understand the concepts of ITIL Intermediate OSA and how and where is used. This course covers ITIL Intermediate OSA training in detail for you to be able to take up the certification examination with ease. On successful completion of the course and exam, you will be certified ITIL Intermediate OSA Professional.

ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

The ITIL Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the service management lifecycle, particularly for event management, incident management, and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam.

As one of the key ITIL Service Capability modules, the OSA Module enhances your ITIL knowledge and skills enabling you to execute and implement specific ITIL processes effectively. The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. GoLogica offers ITIL Intermediate OSA certification training that prepares you for the ITIL OSA exam with online self-paced learning and/or in a classroom learning environment..

What you will learn in ITIL Intermediate OSA Training?

With GoLogica’s course on ITIL Intermediate OSA, you will be learning - Introduction to OSA, event management, incident management, request fulfillment, problem management, access management, service desk, functions and roles, technology implementation considerations, generic requirements etc. 

Who should take this ITIL Intermediate OSA Training?

IT professionals, business managers, and business process owners will all benefit from ITIL Intermediate OSA training

What are the prerequisites for taking the ITIL Intermediate OSA Training?

ITIL Foundation Certificate in IT Service Management and Two to four years of professional experience working in IT service management is highly desirable for taking up ITIL intermediate OSA training.

Why should you go for the ITIL Intermediate OSA?

The ITIL Intermediate OSA Training is an ideal option for those who are in IT management services.  The ITIL Intermediate Operational Support and Analysis (OSA) qualification demonstrates your specialization in ITIL service capability modules and expertise in planning, implementing and optimizing the OSA processes. ITIL OSA certification establishes your professional ability to apply OSA practices to identify improvements to the implementation of ITIL processes to deliver and support customer services and improve ITIL processes in functional areas such as event management, incident management and request fulfillment.

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