Learners: 9 4.2 / 5 based on 6 reviews.

Upcoming Demo’s

Demo on 21st-Apr-2018

Demo on 22nd-Apr-2018

Demo on 23rd-Apr-2018

Quick Enquiry


ServiceNow administrators can design the framework in a wide range of approaches to address an association’s business needs. They can introduce and set up any number of the procedure applications that are given ServiceNow and furthermore make custom applications. Applications can be made accessible to chose clients by method for parts and different get to controls. The framework may likewise be arranged to send and get email as an approach to make and track benefit demands.

The essential administrator part (administrator) approaches all framework components, capacities, and information, paying little respect to security imperatives. Extra administrator parts oversee particular applications.

What you will learn in this Training?

  • Create new applications and modules to set up a data hierarchy.
  • Define Service Level Agreements Notifications and Reports.
  • Personalize and make structures and fields for the distinctive capacities and gatherings to target organization requirements.
  • Move information In and Out of a case honing import sets and change maps.
  • Put an impact on security controls by utilizing relevant security.
  • Develop a security system by utilizing logical security controls.
  • Fulfil ESS clients ask for utilizing administration catalog.
  • Create a support plan with the assistance of the Service now Upgrade logbook and perceive great practice opportunities.

 Who should take this Training Course?

This course is best suited for

  • Administrator
  • Systems Administrator
  • Developer

What are the prerequisites for taking this Course?

Basic Knowledge of Security and Administration Concepts

Why should you go for this Training Course?

Service now administrators have a capacity to get to finish framework capacities, Features and information independent of security imperatives. It can arrange the framework in different approaches to productively deal with an association’s business needs. They can introduce and Set up any applications which are incorporated into Service now and can likewise make custom applications. It can arrange framework to convey through email as a medium to create and discover service demands. It makes accessible the entrance to the application to end client by effectively considering the security elements of the application.

• Functional, Administrators and Implementers
• Any Programmers
• DataBase developers/administrators
• Testing professionals
• Enterprise Resource Planning professionals
• Customer relationship Management professionals
• Business Intelligence professionals
• Business Process Management professionals
• Middleware TL consultants professionals
• Any degree Fresher’s
• HP Service managers professionals
• BMC Remedy Professionals
• Computer Associates Service Desk Managers Professionals
• IBM Smart Cloud Desk Engineers Professionals
• ITSM/ITIL Professionals
• Ticketing TL Professionals
• Business Analyst/System analyst

Introduction to Service Now

• What is Service Now
• Why and who can use Service Now
• Concept of cloud computing in Service Now
• Introduction to ITIL foundation
• Navigation and users
• Helpful portals, releases

Customize Homepage

• Creating Gauges
• Define CSS properties, UI Properties
• Change visibility of Homepage and banner

Tables, Form, Dictionary

• Creating Application, module
• Creating table
• Personalizing form and table layout
• Creating Section,
• View
• Dictionary entries
• Dictionary overrides
• Reference qualifiers
• Related lists

Update set’s Creation

• Creating an update set
• Merge update set
• Retrieve Update set in another instance

Creating workflow

• Workflow editor and workflow scripts
• Workflow activities and workflow context
• Workflow stages, transitions

Service catalog management

• Use of service catalog, back end execution
• Creating catalog item, record producer, order guide
• Create RITM and catalog task
• Attaching workflow to catalog items

Importing data in Service Now

• Data sources,
• XML import
• Transform maps,
• Scheduled data import
• Import sets
• Transform scripts
• Data load automation

User Administration

• Creating groups
• Users and Departments
• Concept of delegation
• Customizing user profile
• Roles & group membership
• Fetch detail of logged in user

Email Notification

• Defining a Template
• Define notification
• Email logs
• Introduction to SMTP and POP mail servers
• Trigger email on event

Create SLA &Schedule

• SLA Definitions
• SLA Properties
• Attach SLA to tasks
• Create schedule and child schedule

Scheduled Jobs

• Introduction to scheduled jobs
• Scheduled Job log
• Scheduled reports

Access Control List

• Create Read, Write and Create ACL on table and field level
• Debug ACLS
• Write ACL Scripts
• Concept of privileged system admin

Content Management (CMS)

• Creating site, page
• Dynamic content block
• Define Header, theme, style sheet
• Creating UI page, UI macros

Introduction to Web service

• Introduction to web services
• SOAP Messages


• Personalize users
• Debugging Business Rule
• Debugging ACL
• Background scripts

  1. Who are the instructors?
    Our instructors are having real time experience in IT industry and good teaching experience with relevant skill set. The course will teach with real time scenario.
  2. How long is each course?
    As per mentioned in the course outline and will finish it.
  3. What kind of time commitment is required?
    As Per given schedule we will finish it the course. If any case of delay we will take the extra sessions.
  4. I am not able to access the online course, whom do I contact for a solution?
    You could raise a request on our Help & Blog, or direct reach out to get an instant solution.
  5. Is a practice test included with my online training?
    Yes, we will provide test instance for 2 months and as per customer interest we will extend.
  6. How do I get in touch with my Instructor?
    You can touch with through phone, web conference and mail after taking the course.
  7. How do I enroll in the Course program?
    You can enroll for the program on our website and make an online payment using any of these options.
    Visa Credit or Debit card
    American Express
    Once the online payment is done, you will automatically receive a payment receipt and access information, via email.

At the end of this course, you will receive a course completion certificate which certifies that you have successfully completed GoLogica training in Servicenow technology.

You will get certified in Servicenow by clearing the online examination with a minimum score of 70%.

To help you prepare for a certification exam, we shall provide you a simulation exam and a practice exam. 


Average salaries for ServiceNow Senior Manager is $63,788 to $152,438 PA.

Add Your Review



I examined in not very great school and didn’t have numerous offices there when i caught wind of gologica I joined a course and thanks to that I got numerous open doors for interviews.
They didn’t give me an opening for work even subsequent to finishing the course I m baffled.
Incredible course! Wish i had done this course before in my life I would have become such a variety of chances I just squandered 3 years. Try not to squander additional time and please begin this course!
Since this course is online I spared such a great amount of time as i don’t need to make a trip So this empowered to me proceed with my leisure activity close by the course Thank you gologica.
I cherished the course! Helped me a great deal in my vocation.
Nice course!!